Privacy Policy

1. Introduction

Welcome to Pantra ("we," "our," or "us"). We are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our micro-market services, mobile application, and website (collectively, the "Service").

Please read this Privacy Policy carefully. By accessing or using our Service, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Account Information: When you create an account, we collect your name, email address, phone number, and payment information.
• Transaction Information: We collect data about purchases made through our Service, including products purchased, transaction amount, date, and location.
• Device Information: We collect information about the device you use to access our Service, including device type, operating system, unique device identifiers, and mobile network information.
• Usage Information: We collect information about how you use our Service, including browsing history, search queries, and interaction with features.

2.2 Computer Vision Data

Our micro-markets use computer vision technology to process transactions and monitor inventory. This technology:

• Detects products taken from shelves to process transactions
• Monitors inventory levels to determine when restocking is needed
• Helps prevent fraud and unauthorized access

The computer vision system does not use facial recognition technology and does not store personally identifiable images of customers.

3. How We Use Your Information

We use the information we collect to:

• Process transactions and provide our services
• Manage your account and provide customer support
• Improve and optimize our Service
• Personalize your experience and provide product recommendations
• Communicate with you about products, services, promotions, and updates
• Detect, investigate, and prevent fraudulent transactions and unauthorized access
• Comply with legal obligations

4. How We Share Your Information

We may share your information with:

• Service Providers: Third-party vendors who provide services on our behalf, such as payment processing, data analysis, and customer service.
• Business Partners: Companies we partner with to offer products or services.
• Property Managers: Limited information may be shared with property managers where our micro-markets are located for service coordination.
• Legal Requirements: When required by law, such as to comply with a subpoena or similar legal process.

We do not sell your personal information to third parties for their marketing purposes without your explicit consent.

5. Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access and receive a copy of your personal information
• The right to correct or update your personal information
• The right to request deletion of your personal information
• The right to restrict or object to processing of your personal information
• The right to data portability

To exercise these rights, please contact us at privacy@pantra.io.

7. Children's Privacy

Our Service is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at privacy@pantra.io or by mail at: